Cookie Policy
Clear information about how we use tracking technologies on syrienteroliuvo.co to enhance your flower ordering experience
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What Are Cookies?
Cookies are small text files that websites store on your device when you visit them. Think of them as digital sticky notes that help websites remember your preferences and improve your browsing experience. At Syriente Roliuvo, we use various types of cookies to make ordering flowers as smooth as possible.
These files contain information like your language preferences, items in your cart, and whether you've visited our site before. They're completely harmless to your device and can't access your personal files or install software.
Essential Cookies We Use
Some cookies are absolutely necessary for our website to function properly. These essential cookies cannot be disabled as they enable core functionality:
- Shopping Cart: Remembers flowers you've added to your cart as you browse
- User Session: Keeps you logged in during your visit and maintains your preferences
- Security: Protects against fraudulent activity and ensures secure transactions
- Form Data: Remembers information you've entered in delivery forms to prevent data loss
- Language Settings: Maintains your preferred language throughout your visit
Optional Tracking Technologies
Beyond essential cookies, we use additional tracking technologies to improve our services. These are optional and can be declined:
Analytics Cookies
We use analytics tools to understand how customers navigate our site. This helps us identify which flower arrangements are most popular, where customers might get confused, and how we can improve the ordering process. These cookies collect anonymous data about page visits, time spent browsing, and general user behavior patterns.
Marketing and Advertising Cookies
These cookies help us show you relevant flower arrangements and special offers. They track your interests based on pages you visit and help us display targeted advertisements on other websites you visit. For example, if you browse wedding bouquets, you might see our wedding flower ads on other sites.
Personalization Cookies
These remember your preferences like favorite flower types, preferred delivery times, and past orders. They help us customize your experience and suggest arrangements you might like based on your previous choices.
Third-Party Services
Several external services we use also place cookies on your device. Here's what each service does for our flower delivery business:
| Service | Purpose | Data Collection |
|---|---|---|
| Google Analytics | Website performance tracking and customer behavior analysis | Anonymous browsing patterns, page views, session duration |
| Payment Processors | Secure transaction processing for flower orders | Transaction security tokens, fraud prevention data |
| Social Media Pixels | Measuring advertisement effectiveness and audience insights | Page visits, conversion tracking, demographic insights |
| Customer Support Chat | Live assistance with flower selection and ordering | Chat history, support preferences, contact information |
How Long We Keep Cookie Data
Different types of cookies stay on your device for varying periods. Here's our retention approach:
- Session Cookies: Deleted automatically when you close your browser
- Essential Cookies: Stored for up to 12 months to maintain site functionality
- Analytics Cookies: Retained for 24 months to analyze long-term trends
- Marketing Cookies: Kept for 12 months to measure campaign effectiveness
- Preference Cookies: Stored for 6 months to remember your choices
You can delete all cookies at any time through your browser settings. Keep in mind that removing essential cookies may affect site functionality and you'll need to re-enter preferences like delivery addresses.
Managing Your Cookie Preferences
You have several options for controlling how cookies work on your device. Most browsers allow you to manage cookies through their settings:
Browser Settings
Access your browser's privacy or security settings to view, delete, or block cookies. You can choose to accept all cookies, reject all cookies, or be prompted each time a site wants to set a cookie. Popular browsers like Chrome, Firefox, Safari, and Edge all offer detailed cookie management options.
If you choose to disable cookies entirely, some features of our website may not work properly. You might experience issues with keeping items in your shopping cart, maintaining login status, or seeing personalized flower recommendations.
For mobile devices, cookie settings are typically found in the privacy section of your browser app. The process varies slightly between iOS and Android devices, but most mobile browsers offer similar control options.
Updates to This Policy
We review and update this cookie policy regularly to reflect changes in our practices and legal requirements. When we make significant changes, we'll notify customers through our website banner or email announcements.
This policy was last updated in March 2025. We recommend checking this page periodically, especially if you have concerns about data privacy or want to understand how we're using new technologies to improve our flower delivery service.
Any changes to how we handle essential cookies will be communicated at least 30 days in advance. Changes to optional tracking will be implemented according to your current preferences, and you can always update your choices using the button at the top of this page.
Questions About Our Cookie Policy?
Contact our privacy team for clarification about cookie usage:
Email: contact@syrienteroliuvo.co
Phone: +57 317 247 9093
Address: Cra. 19 Nte. # 17-58, Cartago, Valle del Cauca, Colombia