We're Here When You Need Us
Real people solving real problems. Our support isn't just about fixing issues — it's about making sure your flower delivery experience feels effortless from start to finish.
Getting Help Shouldn't Feel Like Work
When something goes wrong with your order, the last thing you want is to navigate through endless phone menus or wait days for an email response. We built our support system around one simple idea: fix problems quickly and keep you informed every step of the way.
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1Reach out through whatever method works best for you — phone, email, or our online form. No jumping through hoops.
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2We'll acknowledge your issue within 30 minutes during business hours and give you a realistic timeline for resolution.
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3You'll get updates as we work on your problem — no disappearing into a black hole of customer service.
Find Answers Before You Need Them
After handling thousands of support requests, we noticed patterns. The same questions came up again and again — not because people weren't smart, but because the flower delivery business has its own quirks that aren't obvious until you run into them.
Order Changes
What you can modify after placing an order and how late we can make changes without affecting delivery.
Delivery Issues
What happens when nobody's home, how to handle damaged flowers, and rescheduling options.
Flower Care
Simple steps to help your arrangements last longer and look their best after delivery.
Billing Questions
Understanding charges, processing refunds, and handling payment issues clearly and quickly.
Each section includes real examples from actual situations we've handled. It's not corporate speak — it's the stuff that actually helps when you're dealing with a flower emergency at 9 PM.
Multiple Ways to Reach Us
Some people prefer to talk through problems. Others want to send a detailed email with photos attached. We're set up for both approaches because everyone handles stress differently when their important delivery isn't going according to plan.
Mon-Fri 8AM-6PM
Response within 2 hours
Cartago, Valle del Cauca
with photo uploads
