At Syriente Roliuvo, we collect information that helps us provide better flower delivery services throughout Colombia. When you place an order or contact us, we gather details necessary to fulfill your requests and maintain our service quality.

We only collect information that's directly related to providing our flower delivery services. Our team reviews data collection practices regularly to ensure we're not gathering unnecessary information about our customers.

Your information helps us coordinate successful flower deliveries and maintain quality service standards. We use customer data to process orders, arrange delivery schedules, and keep you informed about your purchase status.

Beyond order fulfillment, we analyze service patterns to improve delivery routes and timing. This helps us serve customers more efficiently across different regions of Colombia. We also use contact information to notify customers about seasonal flower availability and special arrangements.

Communication records help our team provide consistent service quality. When customers call with questions or special requests, we reference previous conversations to offer personalized assistance and avoid repeating discussions.

Customer information stays secure through multiple protection layers. We maintain data on servers with restricted access and regular security updates. Our team follows strict protocols when handling personal information during order processing and delivery coordination.

Payment information receives extra protection through secure processing systems that comply with industry standards. We don't store complete payment details on our servers – transaction processing happens through established secure channels.

Physical security matters too. Our office locations in Colombia have controlled access, and staff computers require authentication. We regularly review security measures and update protection methods as technology evolves.

Colombian privacy laws give you specific rights regarding personal information. We respect these rights and provide clear processes for customers who want to exercise them.

To exercise these rights, contact our privacy team directly. We'll respond within reasonable timeframes and explain any limitations that might apply. Some information may need to stay on file for business record requirements, but we'll clarify these situations when they arise.

We share customer information only when necessary for flower delivery services. Delivery partners receive addresses and contact details to complete orders successfully. Payment processors access transaction information through secure systems.

Flower suppliers occasionally need customer preferences and delivery timing to prepare special arrangements. This information sharing happens under confidentiality agreements that protect customer privacy.

We don't share information for marketing purposes or sell customer data to other companies. Information sharing always serves specific business functions related to flower delivery services.

Customer information stays on file for different periods depending on its purpose. Order records typically remain available for one year to help with future purchases and service questions. Contact information may stay longer for customers who request ongoing service notifications.

Payment information gets deleted quickly after transaction completion. We keep minimal transaction records for accounting purposes but remove detailed payment data within 90 days unless extended retention is required by banking regulations.

When customers request data deletion, we remove information promptly unless we're required to maintain certain records for legal or business purposes. We'll explain any retention requirements and provide expected deletion timeframes.

Our website uses cookies to improve user experience and remember customer preferences. These small data files help the site remember your location preferences and order history for faster future purchases.

Most cookies support website functionality rather than tracking personal behavior. We use session cookies that expire when you close your browser and persistent cookies that remember preferences between visits.

You can control cookie settings through your browser preferences. Disabling cookies may limit some website features, but basic ordering capabilities will continue working. We don't use tracking cookies that follow browsing activity across other websites.

Privacy practices evolve with business changes and legal updates. When we modify this policy, we'll update the revision date and notify customers about significant changes through email or website announcements.

Minor clarifications may happen without extensive notification, but major policy changes will include advance notice and explanations of how the changes affect existing customers. We encourage customers to review privacy policies periodically to stay informed about current practices.